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Behind the Screens Captivate Blog

Insight and analysis from Captivate’s team of digital out of home experts, real estate insiders & researchers taking the pulse of the modern professional.

Advertising | Real Estate | Office Pulse

WELL Certification – Your Questions Answered

April 12, 2023
| Real Estate
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4 multifamily events in 2022

Top 5 Multifamily Housing Events to Attend in 2023

March 10, 2023
| Real Estate
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2023 Media & Entertainment Trends | Office Pulse Research Newsletter

February 23, 2023
| Office Pulse
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group-young-business-people-discussing-business-plan-offic

Captivate and WeWork: The Impact of Our New Partnership on Agencies and Brands

February 7, 2023
| Advertising
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Captivate’s Take on Schindler’s “Communication inside buildings” Whitepaper: Why Agencies and Building Owners Should Be Listening

January 27, 2023
| Real Estate
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2023 Travel Trends | Office Pulse Research Newsletter

January 24, 2023
| Office Pulse
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2022 Health & Wellness Trends | Office Pulse Research Newsletter

November 29, 2022
| Office Pulse
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2022 Automotive Trends | Office Pulse Research Newsletter

October 24, 2022
| Office Pulse
Read More

2022 Finance Trends | Office Pulse Research Newsletter

September 26, 2022
| Office Pulse
Read More
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Meet_Captivate_Assets_1-07

Kate Monnier

VP, Customer Relations

Chicago

For over 11 years, Kate Monnier has been the steady voice of Captivate’s customers, guiding the evolution from reactive support to proactive Customer Success. “Our role isn't just to fix problems— it's to make sure every client sees the full value of Captivate, and to bring their voice into how we evolve,” she says.

Her team has grown in both size and scope, serving a wide range of customer needs with a hands-on approach. Every client is paired with a dedicated, US-based Customer Success Manager who knows their business, responds quickly, and stays engaged throughout the entire journey, from onboarding to daily support.

Kate points to several recent wins that highlight this philosophy in action. Her team recently onboarded a large portfolio in a single training session - a challenge that turned into a success story, with the client now among the most active ScreenCenter™ users. Focused on cross-department collaboration with sales, project management, and support, Captivate has a holistic view of every client, ensuring more seamless service and stronger relationships.

Kate describes her team as a “little family within Captivate,” celebrating wins together and supporting each other daily - while spread across the country. Outside of work, she recharges in the kitchen, drawing on her Le Cordon Bleu training to create meals that feed her love of cooking and her sense of accomplishment.

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