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Behind the Screens Captivate Blog

Insight and analysis from Captivate’s team of digital out of home experts, real estate insiders & researchers taking the pulse of the modern professional.

Advertising | Real Estate | Office Pulse

Snackable Bites Landing Page FINANCE

Snackable Bite – Finance

August 13, 2024
| Office Pulse, Advertising, Snackable Bite
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ooh-ads-on-side-of-building

Top 3 OOH Evolutions Impacting B2B Advertising

August 13, 2024
| Advertising
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varsity house gainesville gainesville fl aerial photo

Captivate Extends Multifamily Portfolio Into Student Housing Properties

August 5, 2024
| Real Estate
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GettyImages 1489632039

Captivate Expands Commercial Portfolio With Diverse CRE Properties

July 26, 2024
| Real Estate
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building communication

Building Communication: What do tenants really want?

July 24, 2024
| Real Estate
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GettyImages 1363105086

Modernize Your B2B Marketing Strategy To Build Real Connection with Busy Decision Makers

July 10, 2024
| Advertising
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xGettyImages 1331259116 1200x560.jpg.pagespeed.ic .mrd7ddAsUB

10 Tips To Prepare For Peak Leasing Season

June 24, 2024
| Real Estate
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ANA Masters of B2B

Why Is Captivate “B2B’s Trojan Horse”?

June 14, 2024
| Advertising
Read More
Snackable Bites Landing Page Header Template

Snackable Bite – Leisure Travel

May 28, 2024
| Office Pulse, Advertising, Snackable Bite
Read More
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Meet_Captivate_Assets_1-07

Kate Monnier

VP, Customer Relations

Chicago

For over 11 years, Kate Monnier has been the steady voice of Captivate’s customers, guiding the evolution from reactive support to proactive Customer Success. “Our role isn't just to fix problems— it's to make sure every client sees the full value of Captivate, and to bring their voice into how we evolve,” she says.

Her team has grown in both size and scope, serving a wide range of customer needs with a hands-on approach. Every client is paired with a dedicated, US-based Customer Success Manager who knows their business, responds quickly, and stays engaged throughout the entire journey, from onboarding to daily support.

Kate points to several recent wins that highlight this philosophy in action. Her team recently onboarded a large portfolio in a single training session - a challenge that turned into a success story, with the client now among the most active ScreenCenter™ users. Focused on cross-department collaboration with sales, project management, and support, Captivate has a holistic view of every client, ensuring more seamless service and stronger relationships.

Kate describes her team as a “little family within Captivate,” celebrating wins together and supporting each other daily - while spread across the country. Outside of work, she recharges in the kitchen, drawing on her Le Cordon Bleu training to create meals that feed her love of cooking and her sense of accomplishment.

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