Welcome To Captivate Go Set Up

You are just a few short steps away from experiencing the most engaging content in the market and posting custom messages via ScreenCenter™ – Captivate’s self-serve communication tool. 

Let’s Get Started! 

Welcome to Captivate Go Setup!

STEP 1:  Device Set Up

Captivate GO Stick

ONE
Use the power cord to connect Captivate Go device to power source

TWO
Plug HDMI end of the Captivate Go device into HDMI port behind your display (use extender, if necessary)

THREE
Power and adjust screen resolution on your display as necessary

STEP 2: Connect Device To Internet

  • Connect one end of the ethernet cable to Captivate Go device and the other end to wall port
  • It will take approximately 5 minutes for the fully updated Captivate network to appear on your display

OPTION 1:
If your wireless settings have been pre-configured by Captivate, the Captivate network will automatically appear on your display.  Please wait up to 5 minutes for content to load. 

OPTION 2:
To connect your device to a new wireless network:

  • Remove wireless receiver from underneath keyboard and insert into the USB port on Captivate Go device
  • Press F5 on the wireless keyboard to display Network Startup menu
  • Select Network Startup
  • Select Wi-Fi and enter your preferred network in the SSID field (recommend utilizing a non-guest Wi-Fi network).  Enter your Wi-Fi password in the WPA Key field and press CNTL S to save.
  • It will take approximately 5 minutes for the fully updated Captivate network to appear on your display
  • Please return USB port and keyboard back to the original box and keep all materials for future use

To confirm your device is connected to the internet, press F4 to view connection information.  Having trouble with your set-up? Email Network Operations Center: NOC-Team@captivate.com

STEP 3: Contact Network Operations Center Below

Last step, almost there!

To complete installation, please click on the button below to let our team know you are almost done.

Network Operations Center